This happens sometimes, and it's almost always resolved within a few minutes. Here's what to do.

After payment processes, there's a brief delay while your account is updated. Give it 2 to 3 minutes, then do a hard refresh (Ctrl+Shift+R on Windows, Cmd+Shift+R on Mac) or log out and log back in.

This fixes the issue for the majority of people who report it.

Check that the email address in the top right of the app matches the email you used when you paid. If you have multiple accounts or used a different email at checkout, you may be logged into the wrong one.

Log out, then log in with the email you used during payment.

Look for a payment confirmation email from us or a charge on your card or PayPal. If there's no confirmation email and no charge, the payment didn't complete. Try again at app.myicor.com/upgrade.

Send us a message and we'll manually verify the payment and update your access. Include:

We'll get it sorted quickly.

Send us a message and we'll get back to you. Open the chat in the bottom right corner of any page inside the app.