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The app is not loading or shows a spinning wheel

If the app will not load or keeps spinning, work through the fixes in order: check your internet, hard refresh, clear the cache, try another browser, and rule out an extension. If it still will not load it may be a brief platform issue, so contact…

The app is not loading or shows a spinning wheel

Most loading problems are on the browser side and clear up fast. Try each fix in order and stop as soon as the app loads.

Fix order at a glance

Check internet, then hard refresh, then clear cache, then switch browser, then rule out extensions, then contact support.

The steps, spelled out

  1. Check your internet. Open any other website. If it does not load either, the issue is your connection, not the app.

  2. Hard refresh. Windows: Ctrl + Shift + R. Mac: Cmd + Shift + R.

  3. Clear cache and cookies. Clear cached files and cookies for app.myicor.com, then reload. An old cached file is a common cause of a blank screen.

  4. Try another browser. Open the app in Chrome or Firefox. If it loads there, the original browser needs the cache clear above.

  5. Rule out an extension. Ad blockers and privacy extensions can stop the app from loading. Open a private or incognito window, or allow app.myicor.com in your extension.

  6. Still not loading? Contact support. If none of the above works, it may be a temporary issue on our side. Contact support and include your browser, your operating system, and a screenshot.

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