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The Articles & Videos search is not finding anything

If the Articles and Videos search comes back empty, give the first search a second, try a shorter term, hard refresh, and rule out a browser extension. Most empty results clear up with one of these.

The Articles and Videos search is not finding anything

The Articles and Videos search almost always works after one small fix. Start at the top and stop as soon as results appear.

Open the Articles and Videos search

Five quick fixes, in order

  1. Give the first search a second. The very first search of a session can take a moment to wake up. Wait a second, then look again before changing anything.

  2. Use a shorter term. Long, exact phrases can return nothing. Try a single keyword instead of a full sentence.

  3. Hard refresh the page. Windows: Ctrl + Shift + R. Mac: Cmd + Shift + R.

  4. Rule out an extension. An ad blocker or privacy extension can quietly block the search. Open a private or incognito window and try again, or allow app.myicor.com in your extension.

  5. Try Chrome. If you are on another browser, opening the page in Chrome rules out a browser-specific quirk.

Still nothing?

Contact support and include the exact search term you used and a screenshot of the empty result. That tells us exactly what to look at.

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