What is the refund policy?
How refunds work depends on what you bought. Monthly follows one rule. Inner Circle follows another. And a genuine billing error is its own case, handled by support.
Three cases, three answers
Monthly. Your monthly plan is billed at the start of each period. If you cancel, you keep access to the end of that period. There are no prorated refunds for time you did not use within a period you already paid for.
Inner Circle. This is a one-time purchase. Refund requests on it are reviewed individually. If you would like one looked at, contact support and tell us what you bought and why.
Billing errors. Charged twice, charged the wrong amount, or hit an error at checkout? That is not a refund judgment call. Contact support and we will fix it.
Think you were charged in error?
Reach out to support with these three things so we can find the charge quickly:
The email on your account, so we can find you.
The date of the charge you are asking about.
A short description of what looks wrong, for example a double charge or an unexpected amount.
If you are not sure which case is yours, contact support and we will point you the right way.