Can't get into your account? Let's work through the most common causes.

myICOR supports two login methods: email and password, or Google. If you signed up with Google, you cannot log in with an email and password (and vice versa). Make sure you're clicking the right option on the login screen.

If you're not sure which method you used, try both. The system will tell you if an account doesn't exist for that method.

Try the "Forgot password?" link on the login screen. Enter your email address and we'll send you a reset link. The link expires after a short time, so use it right away.

Check your spam or junk folder if the reset email doesn't arrive within a minute or two. See also: Password reset email not arriving or link expired.

Sometimes people sign up with a work email, a personal email, or an alias they forgot about. Try any other email addresses you might have used.

If the login button loads but then nothing happens, try these in order:

If you see a specific error message on screen, take a screenshot and include it when you contact us. It helps narrow down the cause quickly.

If you're a new member who just paid but haven't created an account yet, go to app.myicor.com and create one. The signup and login screens are separate. Paying for membership doesn't automatically create your login.

Send us a message and we'll get back to you. Open the chat in the bottom right corner of any page inside the app.